Home Management Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeManager Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title

Lifestyle Manager

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Pinch is on a mission to transform the physical environment of families and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy.

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Our home management system doesn't just do daily chores, but preempts the needs of our customers, enhancing their lifestyle in every aspect while giving them peace of mind to focus on achieving more in life.

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Lifestyle Managers work as an extension of our customers' family, bringing to the table what is best for them. We combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc., tailored to the unique needs of each family.

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The Lifestyle Manager has a service-oriented mindset that puts the customer first, even before the company. S/he is warm, courteous, patient, and a good listener, with an eye for detail. S/he is able to not just solve for what the customer asks, but even anticipate or pre-empt their needs, through her/his deep understanding of the family.

">Responsibilities:
  • Customer Onboarding: Understanding the prevailing context in a customer's life with respect to the services we intend to provide, explaining how Pinch can help ease the customer's life, handholding & onboarding the customer seamlessly onto Pinch's ecosystem of services.
  • Solution Deployment: Defining & agreeing upon interventions needed for fulfilling the customer's requirements, deploying trained domestic helps at the household, undertaking periodic supervision of their work and assigning errands to Operations Associates and monitoring them for completion to the family's satisfaction.
  • Partner Management: Working with Pinch's central partner ecosystem to deploy solutions at the customer's household, onboarding and working with local quality partners in the vicinity of the customer's location, overseeing the quality of work done by the partners and providing feedback to the central Partnership teams.
  • Customer Lifecycle Management: Having deeper dialogues and conversations with the customer across the 5 stages of pain, convenience, pleasure, delight, and transformation, educating and enabling customers to adopt a wider range of Pinch's services.
  • Customer Feedback & Service Improvement: Determining customer satisfaction with regard to the various services provided by Pinch, identifying areas of improvement, iterating the solution design to continually enhance customer service and raising complaints, queries, grievances, feedback, etc., to the relevant teams for resolution.

We are looking for candidates with hospitality background, event management, language, and intercultural communication background, who are passionate about the cause Pinch is working towards and excited about wanting to work in a start-up. They should be self-motivated, love taking initiative, have a growth mindset, and be focused on improving business outcomes.

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