Senior Customer Trust Analyst – Customer Audit

6 days ago

Bengaluru, Karnataka, India Thomson Reuters Full time

About the Role

In this opportunity as a Senior Customer Trust Analyst – Customer Audit, you will:

  • Prepare responses and evidence for customer security engagements that reflect the status of a security policy, practice, or control.
  • Organize materials for presentation and storage for additional engagements.
  • Ensure engagement tracking meets program requirements.

About You:

You're fit for the role of Senior Customer Trust Analyst – Customer Audit if your background includes:

  • A bachelor's degree in computer science or equivalent.
  • Years of experience: 5-10 years.
  • Record engagement notes and action items for customer sessions.
  • Meet with our customers to support virtual on-site audits and respond to enterprise and product-level questions.
  • Build upon the information security knowledge base and collaborate with internal and external stakeholders.
  • Support the automation tools already being used and identify solutions to increase their utilization for research and population of relevant information.
  • Support and respond to customer inquiries focusing on Thomson Reuters' information security posture.
  • Operate as a key contributor to information security assurance processes for customer trust.
  • Deliver responses and services of inquiries consistently and accurately.
  • Collaborate with domain experts, peers, and partners; and business or technology leaders across the Thomson Reuters enterprise.
  • Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters.
  • Populate the internal knowledge management tool with product-level information in a structured approach to enable data mining by partnering with stakeholders.
  • Respond to customer questionnaires in support of customer requests and report on the status of initiatives to all levels in the organization.
  • Communicate audit findings to the wider business, including product management and engineering teams.
  • Report on the current state and identify control gaps to support remediation of findings.
  • Contribute to and achieve business and departmental goals and objectives.

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing, and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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