Senior Process Automation Specialist
2 days ago
We are seeking a Senior Process Automation Specialist to join our team at Sun Life. The successful candidate will play a key role in process improvement reviews, identifying opportunities where automation can drive benefits and efficiencies for the business.
About the Role- The ideal candidate will have 4-8 years of progressive experience as an RPA Business Analyst.
- Strong communication skills, both verbal and written, as well as strong organizational, interpersonal, and planning skills are essential.
- The ability to analyze current-state business processes and propose alternatives that will add significant value is crucial.
- Work closely with project sponsors, subject matter experts, and team members to evaluate new process improvement and digitization opportunities.
- Facilitate workshops, conduct interviews, and job shadowing sessions to gather and document business requirements with business partners.
- Manage individual project timelines and coordinate UAT testing with operation teams.
- Create and execute test plans to ensure our solutions meet business requirements.
- Develop solution documentation that supports user training needs and helps facilitate deployment and adoption.
- Partner closely with the Robotics Solution Designer and development team to ensure projects meet user needs and deliver the expected business outcomes.
- Break down and analyze existing business processes in detail to assess feasibility and redesign those processes for an RPA/NLP supported solution.
- Experience in creating a solution for automation of complex business processes that require OCR, RPA, or chatbot capabilities to achieve a high degree of automation within the process.
- Bachelor's/Master's degree in computer science or software engineering.
- An in-depth understanding of the software development lifecycle, as well as working as part of an agile team.
- Experience working as part of a robotics solutions delivery team using Pega Robotics, UI Path, Blue Prism, or other larger vendor robotics automation vendor software platforms is preferred.
- Proficiency in Visio & process mapping.
- Relevant experience/awareness in Python, Chatbots, OCR, ML, and AI techniques.
- Lean six sigma Green Belt certification is preferred.
- Salary: $80,000 - $110,000 per annum, depending on experience.
This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to the success of Sun Life. If you are a results-driven individual with a passion for process improvement and automation, we encourage you to apply.
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