Automation Specialist II
4 weeks ago
The Automation Specialist II - Process Excellence will lead automation initiatives alongside a team of automation specialists responsible for driving automation and standardization of operational support processes for ADCI - Karnataka - A66. He/she will operate in parallel with tech and product teams to find opportunities to automate repetitive operational tasks in the development/product lifecycle. He/she will focus on process efficiency and provide an efficient product delivery process by monitoring ticket inflow, resolving issues, automating and improving repetitive processes, gathering business partner requirements, and guiding the automation leads who work on SOP-driven activities related to configuration changes, troubleshooting, and other ticketing support standardization and documentation.
The job involves working on business planning, including creating annual plans and strategies for execution, ensuring operational rigor, designing business impact processes, and identifying automation possibilities that drive process efficiency. He/she will be the close point of contact for operations/business teams and must be comfortable and confident liaising with remote teams and senior leaders.
The Automation Specialist II - Process Excellence will manage business impact via functional activities and be accountable for designing and delivering on all KPIs. The individual will interface and drive agenda with operations & technology teams, build scalable solutions, and ensure the safety, security, and integrity of ADCI - Karnataka - A66's systems and data.
The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned.
Key Responsibilities
Define and drive functional/business goals.
Build a data-oriented culture, adoption of technology solutions, and process improvement projects to achieve business goals.
Manage stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
Design and develop relationships with senior stakeholders in the Retail business.
Requirements
5+ years of work experience with at least 1+ year of experience managing people.
Background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources.
Managed critical support functions and processes, with end-to-end business responsibility.
Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a bias towards automation in all operational tasks.
Experience in supporting systems build using Java, SQL.
1+ experience in SQL and Python scripting.
Experience with mid-size relational databases essential.
Preferred Qualifications
Bachelor Degree, Certification in process excellence (PMI, Lean, Six Sigma).
Exposure to working with technology teams and solving operational issues using technology (if required only).
Willingness to work across shifts during peak period.
Demonstrated technical leadership and ability to drive projects and ensure closure within stipulated timelines
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