ServiceNow Customer Service Management Specialist

4 days ago

Hyderabad, Telangana, India beBeeServicenow Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title

ServiceNow (Customer Service Management)

About Company:
They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Type : Contract to hire (C2H)
Experience: 6-10 years

Work Mode: Hybrid Mode
Location: PAN India

Notice Period: - Immediate joiners.

Job Description

We are seeking an experienced professional to design, configure, and customize our ServiceNow Customer Service Management (CSM) module. The ideal candidate will have extensive experience in implementing CSM, including case management, knowledge management, and agent workspace.

The successful candidate will also possess excellent communication and interpersonal skills, with a strong ability to collaborate with teams and understand their requirements and pain points. Proficiency in scripting using JS Business Rules, Client Scripts, and UI Actions is highly desirable.

Required Skills and Qualifications
  • Extensive experience in designing and implementing ServiceNow modules, including CSM, ITSM, and Custom Service Portal.
  • Expertise in third-party integration, including REST, SOAP, and other methods.
  • Proficient in scripting using JS Business Rules, Client Scripts, and UI Actions.
  • Strong communication and interpersonal skills.
Benefits

This role offers a unique opportunity to work on cutting-edge projects, collaborating with cross-functional teams to drive business outcomes. As a member of our team, you will be exposed to industry-leading technologies and methodologies, with opportunities for growth and development.

Others

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual looking to make a difference, please submit your application.

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