ServiceNow (Customer Service Management)
6 days ago
Job Title :ServiceNow (Customer Service Management)
Location: PAN India
Work Mode: Hybrid Mode
Experience: 6-10 years
Job Type: Contract to hire (C2H)
Notice Period: - Immediate joiners.
Job description:
Experience in Design configure and customize ServiceNow Customer Service Management CSM module
Must have experience in the design and implementation of the modules below
O Customer Service Management CSM Case Management Knowledge Management Agent Workspace CSM Portal Agent Mobile App configuration AWA Playbook Dashboards etc
O ITSM
O Custom Service Portal
Extensive experience across the ServiceNow core platform security performance and compliance
Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding
Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc
Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions
Perform system testing troubleshooting and issue resolution during the implementation phase
Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module
Document processes configurations and solutions to create comprehensive user guides and training materials
Excellent communication and interpersonal skills Strong ownership accountability and attention to detail in all work efforts
Preferred
Proficient in ServiceNow CMDB Agent workspace and virtual assistant
Proficient in Implementation of ITSM module
Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
Exceptional leadership problem- solving critical thinking and communication skills
Skills
Mandatory Skills : ServiceNow CSM
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