Voice Process Professional

Job Title: Process Training ManagerSeeking a Process Training Manager to lead international voice process training in Gurgaon. The ideal candidate will have at least 1 year of experience as a Training Manager or Deputy Manager Training in International BPO with customer service expertise.Responsibilities:Identify and assess future and current training needs...

Job Title: Process Optimization LeaderLocation: Bengaluru, IndiaType: Full-timeShifts: Rotational Shift including night shifts Work Mode: On-siteSeniority Level: Mid-SeniorKey Responsibilities:Lead voice operations across multiple teams/projectsManage KPIs and ensure SLA adherenceSupervise Team Leads, Trainers, and QAsCollaborate with clients and handle...

As a vital member of our customer service and technology consulting team, you will be responsible for delivering exceptional results in international voice process operations. Your role involves reviewing new orders for accuracy and completeness, processing these on a web-based system, and providing timely responses to customer inquiries.Key...

Job Overview:We are seeking a skilled professional to join our team as an Advanced Voice Solutions Engineer.Key Responsibilities:Support Cisco Unified Contact Center Enterprise (UCCE), Unified Customer Contact Express (UCCX) and Platform Customization Engine (PCCE) solutions, including third-party call recording platforms.Demonstrate expertise in...

Job DescriptionWe are seeking highly skilled professionals to participate in a multilingual voice recording project. This task involves recording short phrases with names in different environments using our iOS app.Main Responsibilities:Record phrases with names (e.g., "Hi, John" or "Can you help me, Sarah?") in three different distances and...

Job DescriptionWe are seeking a multilingual voice over artist with strong command over English, Kannada, Telugu proficiency and other Indian languages to collaborate on various projects.Key ResponsibilitiesRecord high-quality voice overs for advertisements, social media, explainer videos, etc.Adapt voice, tone and style according to project...

Job Summary:We are seeking a skilled Claims Professional to join our team. As a Claims Specialist, you will play a crucial part in processing and managing cashless insurance claims efficiently and accurately.Key Responsibilities:Managing end-to-end cashless claims of employees, including verifying policy coverage, reviewing medical records, and coordinating...

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Process TrainerWe are seeking a skilled Process Trainer to join our organization.The successful candidate will be responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness...

We are seeking voice recording specialists to participate in a remote project.Key Responsibilities:Record phrases with names (e.g., Hi, John or Can you help me, Sarah).Each phrase will be recorded three times per distance per environment.Complete recordings in three different environments: quiet, moderate, and noisy.Maintain two specific distances from the...