International Voice Process Specialist

Job Title: Process Training ManagerSeeking a Process Training Manager to lead international voice process training in Gurgaon. The ideal candidate will have at least 1 year of experience as a Training Manager or Deputy Manager Training in International BPO with customer service expertise.Responsibilities:Identify and assess future and current training needs...

Job Title: Process Optimization LeaderLocation: Bengaluru, IndiaType: Full-timeShifts: Rotational Shift including night shifts Work Mode: On-siteSeniority Level: Mid-SeniorKey Responsibilities:Lead voice operations across multiple teams/projectsManage KPIs and ensure SLA adherenceSupervise Team Leads, Trainers, and QAsCollaborate with clients and handle...

Opportunities are available for individuals seeking a career in the voice process sector.This role is ideal for fresh graduates or those with up to one year of experience who possess strong communication skills and are flexible with regards to work shifts.Candidates from arts and science backgrounds, including those with backlogs, are eligible to apply.The...

Job Title: Enterprise UCCE and Voice Network Specialist\This is an exciting opportunity to join our team as an Enterprise UCCE and Voice Network Specialist. In this role, you will be responsible for designing, implementing, and managing Cisco Unified Contact Center Enterprise (UCCE) solutions.\As a specialist in voice network deployment models, you will work...

We are seeking voice recording specialists to participate in a remote project.Key Responsibilities:Record phrases with names (e.g., Hi, John or Can you help me, Sarah).Each phrase will be recorded three times per distance per environment.Complete recordings in three different environments: quiet, moderate, and noisy.Maintain two specific distances from the...

Job Title: Operations Management SpecialistAbout the Role:We are seeking a highly skilled Operations Management Specialist to lead our international voice process team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth.Key Responsibilities:Team Leadership: Manage a team...

Job Overview:We are seeking a skilled professional to join our team as an Advanced Voice Solutions Engineer.Key Responsibilities:Support Cisco Unified Contact Center Enterprise (UCCE), Unified Customer Contact Express (UCCX) and Platform Customization Engine (PCCE) solutions, including third-party call recording platforms.Demonstrate expertise in...

Job DescriptionWe are seeking highly skilled professionals to participate in a multilingual voice recording project. This task involves recording short phrases with names in different environments using our iOS app.Main Responsibilities:Record phrases with names (e.g., "Hi, John" or "Can you help me, Sarah?") in three different distances and...

Job Title: Operations SupervisorKey Responsibilities:Manage and lead teams to ensure seamless international BPO and voice processes.Coordinate the daily activities of over 40 FTEs.Optimize operational workflows for efficiency and productivity.Requirements:At least two years of experience in managing operations in International BPO and voice...

Process Improvement SpecialistWe are seeking a highly motivated individual who can effectively contribute to communication, content creation, and process structuring.This role offers the opportunity to gain hands-on experience in drafting Standard Operating Procedures (SOPs), email communication, and team training support.Key Responsibilities:Draft and...