
Dedicated Customer Service Specialist
5 days ago
The ideal candidate will handle customer queries with empathy and efficiency, ensuring a seamless and positive customer experience.
- Respond to customer inquiries via phone, email, and social media
- Resolve issues promptly while maintaining a professional attitude
- Maintain accurate customer records using data management tools
- Ensure timely follow-ups and status updates to customers
- Coordinate with internal departments for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Recommend process improvements for enhanced customer service
- Prepare daily/weekly reports for management review
Requirements:
- Fluent English language skills (spoken and written)
- Excellent communication and interpersonal skills
- Proficiency in data entry and report generation
- Strong follow-up and time management abilities
- Ability to stay calm under pressure and handle multiple tasks
- Prior experience in e-commerce or retail is beneficial
Gokyo Outdoor Clothing & Gear is dedicated to providing high-quality gear for outdoor enthusiasts. The company's mission is to deliver exceptional customer service and support to its valued clients.'
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