Operational Excellence Manager

5 days ago

Erode, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Attract top talent to drive service delivery excellence

About the Role

We are seeking a seasoned professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, and ensure service quality.

Main Responsibilities:
  • Design, implement, and manage the end-to-end service delivery framework to drive business growth and customer satisfaction.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations and continuous improvement.
  • Monitor and drive service quality, ensuring compliance and stakeholder satisfaction.
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to deliver seamless service execution and achieve project goals.
  • Identify risks, issues, and gaps in delivery, and implement corrective measures to minimize downtime and maximize efficiency.
  • Develop and maintain regular reports on delivery performance, efficiency, and areas for improvement.
Requirements:
  • 5+ years of experience in service delivery, implementation, or related roles, preferably in a fast-paced environment.
  • Strong understanding of IT service management (ITSM) principles, frameworks, and methodologies.
  • Hands-on experience in setting up systems and processes from scratch, leveraging industry-standard tools like Freshservice, ServiceNow, Jira Service Management, or Zendesk.
  • Excellent stakeholder management and client-facing skills, with the ability to articulate technical concepts clearly and effectively communicate with cross-functional teams.
  • Strong analytical and problem-solving abilities, with a proven track record of driving results-oriented solutions.
  • Effective communication and collaboration skills, with the ability to work in a dynamic team environment and adapt to changing priorities.
Why This Opportunity Matters
  • Drive business growth and customer satisfaction through exceptional service delivery.
  • Lead impactful delivery programs and directly influence client success.
  • Cultivate a collaborative team culture that values innovation, continuous learning, and mutual respect.

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