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Proactive Issue Resolution Agent
2 weeks ago
We are looking for a Proactive Issue Resolution Agent to be part of our Care Insurance team.
The successful candidate will be passionate about delivering exceptional customer experiences and proactive issue resolution.
Job Description:
- Communicate with customers via various channels to understand their needs and concerns.
- Resolve customer grievances in a timely and effective manner.
- Respond promptly to customer inquiries, complaints, and feedback.
- Provide accurate and timely resolutions regarding customer complaints.
- Maintain internal records of customer interactions and resolutions.
- Investigate and resolve customer complaints and inquiries.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Gather and relay customer feedback to relevant teams for product or service enhancements.
Skills and Qualifications:
- 1-3 years of relevant work experience.
- Excellent communication and interpersonal skills.
- Ability to multi-task, organize, and prioritize work efficiently.
