Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Advanced FMS & Security Services Pvt Ltd Full time

Job Description:

As a key member of our team at Advanced FMS & Security Services Pvt Ltd, you will be responsible for managing our client relationships and ensuring the smooth operation of our sites. This role requires strong leadership and organizational skills, as well as the ability to work effectively with our clients and internal teams.

Key Responsibilities:

  • Manage a portfolio of 20-25 clients, ensuring timely and effective delivery of our services.
  • Develop and implement site visit plans, including daily, weekly, and monthly visits to ensure the highest level of service delivery.
  • Oversee the collection of attendance records, bill delivery, and payment collection from clients.
  • Investigate and resolve any client complaints or issues in a timely and professional manner.
  • Provide training and development opportunities to our site teams to ensure they have the skills and knowledge needed to deliver exceptional service.
  • Manage site escalations and ensure that issues are resolved promptly and efficiently.

Requirements:

  • Minimum qualification: 12th Pass
  • 3-6 years of experience in operations, with a proven track record of managing multiple sites and client relationships.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Proficiency in Marathi, Hindi, and English languages.
  • Proficiency in MS-Office, particularly Excel and Outlook.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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