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We are a luxury jewelry brand known for our exquisite craftsmanship and timeless elegance.
Our mission is to offer finely crafted pieces that celebrate heritage and sophistication.
The role of Customer Support Executive plays a vital part in achieving this goal.
Job Responsibilities- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain accurate records of customer interactions and order details.
- Develop and execute effective CRM campaigns to drive client retention.
- Analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
- Collaborate with sales, marketing, and production teams to resolve client queries.
- BUILD strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
At our organization, we strive to create a work environment that fosters growth, teamwork, and innovation.
