Collections and Recovery Manager

2 weeks ago


Vadodara, Gujarat, India Paytm Full time
About Us:
Paytm is India's leading digital payments and financial services company. It focuses on driving consumers and merchants to its platform by offering a variety of payment use cases.

Collections Role Overview:
The Collection Team Lead will be responsible for collection targets of the assigned branches. This role requires meeting the target of assigned products while following legal guidelines for collection agencies & in-house collections.

Responsibilities:
  1. 1. Achieve collection targets of the respective branch assigned.
    2. Meet the target on the product assigned for collections.
    3. Ensure that entire collection structures comply with legal guidelines in letter and spirit.
    4. Ensure adherence to the Code of Conduct.
    5. Continuously monitor collection agencies and in-house collectors to identify fraudulent practices and prevent any losses.

Required Skills:
This role requires the following skills:
  1. 1. Over 1 year of relevant experience in collections roles.
    2. Excellent communication skills.
    3. Strong negotiation skills with a focus on driving results in high-performance environments.
    4. Strong relationship and leadership skills.
    5. Basic working knowledge of computers.
    6. Growth mindset.
    7. Demonstrated success and achievement orientation.

Benefits:
This role offers the following benefits:
  1. 1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
    2. Opportunities to improve average revenue per user by increasing cross-sell opportunities.
    3. Solid 360-degree feedback from peer teams on support for their goals.
    4. Respect earned from peers and managers.

Compensation: The estimated salary for this role is ₹8,50,000 - ₹11,00,000 per annum.

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