Outbound Calling Executive
2 days ago
Job Opportunity
Are you a skilled and enthusiastic communicator looking for a new challenge? We have an exciting opportunity for an Outbound Calling Executive to join our team.
The ideal candidate will be responsible for making outbound calls to US-based insurance companies, patients, or the helpdesk as per process requirements. This role requires excellent communication skills, customer engagement abilities, and a strong commitment to achieving sales and conversion targets while ensuring compliance with company policies.
Key Responsibilities- Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily, weekly, and monthly targets and conversion goals.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with company policies and US calling regulations.
- Bachelor's degree or equivalent.
- 1–4 years of experience in outbound calling, preferably with US clients.
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call centre software.
- Open to work night shifts and adapt to US time zones.
- Goal-oriented with a positive attitude and strong work ethic.
- Knowledge of US culture and customer behaviour.
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