Chief Operations Officer, Data and AI

3 weeks ago


Bengaluru, Karnataka, India Amazon Development Centre (India) Private Limited - A66 Full time

About Us

Amazon Development Centre (India) Private Limited - A66 is at the forefront of shaping the future of customer experience worldwide.

We are a team that enables Amazon to deliver exceptional shopping experiences to customers globally by leveraging cutting-edge technology and operational excellence.

Job Description

We are seeking a seasoned Chief Operations Officer, Data and AI who will play a pivotal role in driving our mission to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed.

The successful candidate will be responsible for managing a large team, tracking key performance indicators, and developing strategies to drive measurable improvements in areas that could enhance the customer experience.

Key Responsibilities:

  • Manage a 150-300 member team, track KPIs, manage individual and team performance expectations, and goals.
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals and monitoring real-time service levels.
  • Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures and drive measurable improvements in areas that could improve the customer experience.
  • Influence stakeholders to prioritize changes to improve return on investment. Present to senior leadership on key strategies and program performance.
  • Develop, implement, or change processes as necessary to facilitate delivery at scale.
  • Hire and develop top talent and build career development roadmaps for site operations teams.
  • Develop and drive site-wide improvements in operations, quality, productivity, customer experience, and people metrics.

BASIC QUALIFICATIONS

  • Bachelor's Degree
  • Previous experience of managing a large team
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • Excellent written and verbal communication skills
  • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

PREFERRED QUALIFICATIONS

  • Experience in AI/ML/LLM Operations
  • MBA or Postgraduate Diploma
  • Experience of managing a 100+ person team
  • Certified or trained in Lean Six Sigma methodology
  • Experience in data analysis, either through professional experience or educational qualification
  • 9 years of successful experience in Operations Management

Estimated Salary Range: ₹1,500,000 - ₹3,000,000 per annum



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