Customer Sales Representative
3 weeks ago
We are seeking a highly skilled Customer Sales Representative to join our dynamic team at Millions Kart Private Limited. This role offers a chance to work in a fast-paced environment, interacting with customers to understand their needs and providing tailored solutions.
About the Role
The ideal candidate will have at least 1 year of experience in a B2C Sales role, preferably within the Other Services industry. They will possess excellent interpersonal and written/verbal communication skills, be a strong team player, and comfortable dealing with numerical data.
Key Responsibilities
- Manage a team of representatives offering customer support.
- Oversee the customer service process.
- Resolve customer complaints.
- Conduct quality assurance surveys with customers and provide feedback to the staff.
- Possess excellent product knowledge to enhance customer support.
- Maintain a pleasant working environment for the team.
What We Offer
- Work alongside and learn from best-in-class talent.
- Opportunity to grow within a company with a solid track record of performance.
How to Succeed
- You will be responsible for catering to customer phone calls and diverting calls to the relevant department for query resolution.
- Curate streamlined email and social media communication mediums for offers, updates, and more.
- Deal with customer issues and provide easy-to-follow solutions.
- Manage payment and delivery of customer orders.
- Help customers choose the right product for their requirements and budget.
- Handle customer concerns and complaints in a timely manner.
- Inform customers of upcoming promotions or deals.
- Establish a positive rapport with all clients and customers.
Requirements
- Higher Secondary (12th Pass) is required.
- Total work experience: 1 year (preferred).
Location
This role is based in person.
About Millions Kart Private Limited
We empower your ambitions through our competitive pay and benefits package. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.
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