International Customer Service Representative

4 days ago


Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 6,00,000

Role Overview:

As a Voice Process Associate, you will be responsible for handling inbound and outbound customer calls from US clients with professionalism.

Key Responsibilities:

  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • Problem-solving attitude with the ability to think on your feet.

Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

Position Requirements:

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)



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