High-Level Firewall Network Support

12 hours ago


Mumbai, Maharashtra, India beBeeFirewall Full time ₹ 9,00,000 - ₹ 12,00,000
Network Support Specialist

We are seeking a skilled and experienced Network Support Specialist to fill this key role. The ideal candidate will have excellent problem-solving skills, technical knowledge, and strong communication abilities.

Key Responsibilities
  • Provide high-quality support for customers via phone, chat, and email
  • Track and log all communications in the ticketing system
  • Establish and maintain effective working relationships with customers
  • Follow established procedures to resolve issues and escalate when necessary
Requirements
  • Exceptional first-line customer service skills
  • Strong analytical and problem-solving abilities
  • Familiarity with Windows operating systems and network protocols (TCP/IP, SSH, FTP, ICMP)
  • Scheduling flexibility required
Tech Skills
  • In-depth knowledge of network concepts and technologies
  • Hands-on experience with Meraki and Fortinet firewalls
  • Ability to interpret output from network traffic analysis tools

The selected candidate will be part of a dynamic team environment and will be responsible for:

  • Maintaining awareness of industry trends and new developments
  • Monitoring network performance, capacity, and availability
  • Improving customer satisfaction through proactive and transparent service
About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Network Support Specialist. We offer a dynamic work environment and opportunities for growth and development.



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