Insurance Operations Specialist: Drive Customer Satisfaction

3 days ago

Bharatpur, Rajasthan, India beBeeCustomerCentricity Full time ₹ 5,00,000 - ₹ 10,00,000

Insurance Operations Specialist: Drive Customer Satisfaction

Greetings from our insurance team We are seeking an experienced Insurance Operations Specialist to join our growing company. This is a fantastic opportunity for you to make a real difference in people's lives.

About the Role:

  • As an Insurance Operations Specialist, you will be responsible for delivering exceptional customer experiences by managing post-payment cases efficiently.
  • You will work closely with customers, insurers, underwriters, and other stakeholders to ensure timely case issuance, minimal turnaround time, and high first-time right rates.
  • Your key responsibilities will include connecting with customers to update them on next steps, coordinating with stakeholders to drive case issuance, achieving monthly targets, and improving operational processes.

Requirements:

  • We are looking for individuals with strong written and verbal communication skills, basic understanding of insurance underwriting and decision-making processes, and the ability to handle difficult conversations patiently.
  • A minimum of 1+ years of experience in insurance operations is required, along with basic computer and Excel skills.

About Us:

We offer a collaborative and dynamic work environment, opportunities for growth and development, and competitive compensation packages. If you're passionate about delivering excellent customer service and making a positive impact, we encourage you to apply for this exciting opportunity.

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