Operations Expert

7 days ago

Kozhikode, Kerala, India beBeePayment Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Expertise is required in Production Support for the Payment domain team. The role entails ensuring uptime and stability of critical banking applications.

Key Responsibilities
  • Level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms must be provided.
  • Monitoring of application health, system alerts, and incident management to ensure minimal downtime is necessary.
  • Root cause analysis (RCA) for recurring issues and driving long-term solutions is essential.
  • Coordination with development, QA, infrastructure, and vendor teams for issue resolution and change implementation is crucial.
  • Documentation of support procedures, run books, and incident reports is vital.
  • Adherence to ITIL practices including incident, problem, and change management is mandatory.
  • Deployment activities, release validations, and post-production verification must be handled.
  • Payment systems SME responsibility and supporting audits and compliance-related activities are also essential.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field is required.
  • 8-11 years of experience in application support, production support, or IT operations is necessary.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways is essential.
  • A strong understanding of banking protocols and digital payment workflows is required.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred) is necessary.
  • A good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow) is required.
  • Excellent troubleshooting and analytical skills with a strong sense of urgency are essential.
  • Strong communication and coordination skills across cross-functional teams are necessary.

This opportunity offers the chance to work with a team passionate about ensuring seamless operations in the financial technology space.

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