Process Improvement Analyst

7 days ago


Chennai, Tamil Nadu, India Movate Full time
Job Description

Movate is seeking a highly skilled Process Improvement Analyst to join our team. As a Process Improvement Analyst, you will play a critical role in driving process improvements and ensuring high-quality service delivery.

Your key responsibilities will include:

  • Designing and implementing process improvements to reduce escalations.
  • Collaborating with the Operations Team to develop and implement corrective action plans.
  • Auditing voice and non-voice cases daily and providing feedback to Engineers.

This is an exciting opportunity for someone who wants to make a positive impact on our organization's quality standards.



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