Process Quality Analyst

1 week ago


Chennai, Tamil Nadu, India Movate Full time

Experience: 2-6yrs

Designation: Process Quality Analyst

Location: Chennai (Ambit IT Park)

Shifts: Flexible to work in Night Shifts

Work Model: Work From Office

We are looking for immediate joiners only

Job Description:

  • To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.
  • To suggest action plans and corrective measures to Operations Team based on the review from escalation audits.
  • To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with.
  • To send weekly trend report on quality scores of aligned Engineers to team managers
  • To take corrective measures in improving the quality scores of BQ Engineers
  • To be a part of calibration session between Quality and Operations team
  • To conduct quality induction for the new hire Engineers
  • To conduct refresher training for the existing Engineers
  • To send compliance reports on quality parameters to Operations Team on daily/weekly basis

If you have relevant experience as a Non-Tech Process Quality Analyst, please share your details with me @



  • Chennai, Tamil Nadu, India Movate Full time

    Experience: 2-6yrsDesignation: Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners onlyJob Description:To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.To suggest action...


  • Chennai, Tamil Nadu, India Movate Full time

    Experience: 2-6yrsDesignation: Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners onlyJob Description:To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.To suggest action...


  • Chennai, Tamil Nadu, India Citigroup Full time

    The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Quality Analyst

    1 week ago


    Chennai, Tamil Nadu, India CapTalent HR Full time

    JD For Quality Analyst: 1.5+ Yrs as a Quality Analyst in Healthcare Domain. Monitor, evaluate and score against established quality assurance instruments and standards Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards Participate, as needed, in...

  • Quality Analyst

    1 week ago


    Chennai, Tamil Nadu, India Guidehouse Full time

    Job Family:GIC Process (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:Monitor the departmental queues for alerts on a regular basis throughout the working day ensuring management are aware of outstanding alerts at end of day• Be familiar with the departmental systems/processes and their implementation• Review transaction monitoring...


  • Chennai, Tamil Nadu, India Movate Full time

    Job DescriptionMovate is seeking a highly skilled Process Improvement Analyst to join our team. As a Process Improvement Analyst, you will play a critical role in driving process improvements and ensuring high-quality service delivery.Your key responsibilities will include:Designing and implementing process improvements to reduce escalations.Collaborating...


  • Chennai, Tamil Nadu, India Citigroup Full time

    We are seeking an experienced IT Quality Assurance Analyst to join our Technology Quality department at Citigroup.About the Role:The IT Quality Assurance Analyst will support initiatives related to User Acceptance Testing (UAT) process and product rollout into production.They will conduct moderately complex process monitoring, product evaluation and audit...


  • Chennai, Tamil Nadu, India Firstsource Solutions Full time

    We are seeking a highly skilled Business Process Analyst to join our team at Firstsource Solutions. As a Business Process Analyst, you will play a critical role in analyzing business processes and identifying areas for improvement.You will work closely with cross-functional teams to develop and implement process improvements that drive efficiency, quality,...

  • Quality Analyst

    3 weeks ago


    Chennai, Tamil Nadu, India NatWest Digital X Full time

    b Technology Quality TechnologyQuality AnalystClosing date for applications 27 06 2024 Chennai India Permanent Full Time R-00236049Join our digital revolution in NatWest Digital XIn everything we do we work to one aim To make digital experiences which are effortless and secure So we organise ourselves around three principles ...


  • Chennai, Tamil Nadu, India Hexaware Technologies Full time

    Are you ready to embark on an exciting journey as a Software Quality Analyst at Hexaware Technologies?About the RoleWe are looking for a skilled Software Quality Analyst to join our team in Chennai.The ideal candidate should have 4+ years of experience in software testing and quality assurance.Key Responsibilities:Develop and maintain automated test scripts...


  • Chennai, Tamil Nadu, India Citigroup Full time

    Job OverviewCitigroup is seeking a skilled IT Quality and Processing Analyst to join our team. This role is responsible for ensuring the quality of software development projects across various industries.Key Responsibilities- Support initiatives related to User Acceptance Testing (UAT) process and product rollout into production.- Conduct moderately complex...


  • Chennai, Tamil Nadu, India TVS Next Full time

    TVS Next is driven by a mission to tailor growth for our customers by empowering them to shape their futures and achieve ambitious goals. We foster a culture defined by agility, innovation, and progress. Our team seeks a Strategic Process Analyst who can assure project quality standards, providing guidance and developing procedures related to product...

  • Quality Analyst

    2 weeks ago


    Chennai, Tamil Nadu, India Lifelancer Full time

    Job Title: Quality Analyst - Medical Coders Job Location: Chennai, Tamil Nadu, India Job Location Type: On-site Job Contract Type: Full-time Job Seniority Level: Associate Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences,...


  • Chennai, Tamil Nadu, India FLY Consulting Services Full time

    At FLY Consulting Services, we're on a mission to revolutionize business processes and deliver exceptional results for our clients. As a Quality Analyst, you'll play a crucial role in ensuring the accuracy and efficiency of our coding processes.About the RoleYou'll be responsible for abstracting pertinent information from patient medical records, validating...


  • Chennai, Tamil Nadu, India Citigroup Full time

    Job Description:The IT Quality Assurance Analyst is a critical role that plays a key part in ensuring the quality of software products and services at Citigroup. As a member of the QA team, you will be responsible for designing and executing tests to validate software functionality, identifying defects, and implementing corrective actions. You will also...


  • Chennai, Tamil Nadu, India Citigroup Full time

    Job DescriptionThe IT Quality and Processing Analyst will play a critical role in ensuring the quality of our software development projects. The ideal candidate will have a strong understanding of software development lifecycle and quality assurance principles.Main Responsibilities- Supports UAT process and product rollout into production.- Conducts process...

  • Quality Analyst

    1 week ago


    Chennai, Tamil Nadu, India Lifelancer Full time

    Job Title: Quality Analyst - Medical Coders Job Location: Chennai, Tamil Nadu, India Job Location Type: On-site Job Contract Type: Full-time Job Seniority Level: Associate Skills:Evaluation and management, CTC, HCPCS, CPT, Physician coding, ICD, Anesthesia coding, EMR,Job DescriptionWhat you'll doAbout Fly Consulting Services Solutions is a leading...

  • Quality Analyst

    1 week ago


    Chennai, Tamil Nadu, India Lifelancer Full time

    Job Title Quality Analyst - Medical CodersJob Location Chennai Tamil Nadu IndiaJob Location Type On-siteJob Contract Type Full-timeJob Seniority Level AssociateSkills Evaluation and management CTC HCPCS CPT Physician coding ICD Anesthesia coding EMR What you ll doAbout Fly Consulting Services Solutions is a leading provider of customized...


  • Chennai, Tamil Nadu, India green success infotech Full time

    At Green Success Infotech, we are seeking a highly skilled Medical Billing Quality Assurance Analyst to join our team. In this role, you will play a critical part in ensuring the accuracy and efficiency of our medical billing processes.About UsWe are a leading provider of healthcare technology solutions, dedicated to delivering high-quality services to our...


  • Chennai, Tamil Nadu, India Citigroup Full time

    The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...