Telecommunications Systems Specialist

1 week ago

Kurnool, Andhra Pradesh, India beBeeCiscoEngineer Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Cisco UCCE & CUCM Engineer

Job Title:

We are seeking an experienced Cisco UCCE and CUCM engineer to join our team. The ideal candidate will have a strong background in designing, deploying, and supporting complex contact center solutions.

  • The successful candidate will be responsible for the planning, design, implementation, and support of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.
Key Responsibilities:

Core Responsibilities:

  • Design and deploy highly scalable and available contact center solutions using Cisco UCCE and CUCM platforms.
  • Develop and implement IVR self-service scripts using Cisco and third-party platforms.
  • Configure and integrate Nuance TTS and STT functionality for enhanced IVR experiences.
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure.
  • Develop sophisticated call routing scripts and logic including integrations with 3rd party CRM applications.
  • Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms.
  • Support integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording, and third-party business applications.
  • Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams.
Technical Skills & Experience:
  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting.
  • Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages.
  • Proficient with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues.
  • Ability to perform regular backup, recovery, version upgrades, and capacity planning.
Benefits:

Benefits Package:

  • Competitive salary and benefits package.
  • Opportunity to work on challenging projects with a talented team.
  • Professional development and growth opportunities.

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