Senior Operational Insights Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeAnalytical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary:

We are seeking a highly skilled Operations Analyst to join our team. The successful candidate will be responsible for analyzing operational data, identifying trends and opportunities for process improvement, and preparing regular reports and dashboards for internal stakeholders.

Key Responsibilities:
  • Data Analysis & Reporting:
  • Analyze operational data to identify key metrics and develop actionable insights.
  • Prepare regular reports and dashboards using advanced Excel skills and familiarity with SQL, Power BI, or Tableau.
  • Track and report key operational metrics (KPIs, SLAs, etc.).
  • Process Improvement:
  • Assist in reviewing and streamlining existing workflows to improve efficiency and reduce costs.
  • Participate in operational audits and recommend corrective actions.
  • Support the development and implementation of standard operating procedures (SOPs).
  • Stakeholder Coordination:
  • Collaborate with cross-functional teams to resolve operational issues.
  • Act as a liaison between business units and technical teams for issue resolution and system improvements.
  • System & Tool Management:
  • Utilize ERP, CRM, or operations management software to extract and analyze data.
  • Assist in automation projects and technology upgrades as needed.
  • Compliance & Documentation:
  • Ensure adherence to internal controls, policies, and regulatory guidelines.
  • Maintain documentation of processes, reports, and changes.
Requirements:
  • Education: Bachelor's degree in Business Administration, Operations Management, Engineering, Economics, or related field. Master's degree is a plus.
  • Experience: 1–3 years of experience in operations, business analysis, or process management.
  • Skills:
  • Strong analytical and problem-solving skills
  • Advanced Excel skills; familiarity with SQL, Power BI, or Tableau is a plus
  • Excellent verbal and written communication
  • Detail-oriented with strong organizational abilities
  • Ability to manage multiple priorities and meet deadlines
Preferred Attributes:
  • Experience working with ERP systems
  • Familiarity with process improvement methodologies
  • Exposure to data visualization and automation tools

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