Cloud Applications Consultant

4 weeks ago

Bengaluru, Karnataka, India OpenText Full time

Unlock Your Potential

As a Sr. Cloud Applications Consultant at OpenText, you will be part of a dynamic team that drives technical delivery and ownership of the OpenText Exstream product suite for our global customers. Your expertise will be instrumental in providing world-class operational support, including hands-on troubleshooting and administration, to a variety of enterprise customers.

Your Impact

Reporting to the TSS Practice Manager, you will be responsible for collaborating with cross-functional teams to ensure Service Levels are met and customer satisfaction is achieved. Your strong analytical skills and ability to work in a fast-paced environment will be essential in driving major activities and milestones to successful completion within agreed timelines.

What the Role Offers

  • Represent OpenText professionally to customers, partners, and other OpenText personnel.
  • Align with Technical Lead in driving major activities/milestones to successful completion within the agreed timelines.
  • Drive and execute all major activities/milestones to successful completion within the agreed timelines.
  • Improve team & delivery efficiency by showcasing process improvements and identifying automation opportunities wherever needed.
  • Strong hands-on in managing Exstream applications for global customers using the ITIL framework.
  • Support and report to the engagement Service Delivery Manager while assigned to active customer engagements.
  • Establish relationships with client technical counterparts.
  • Work in conjunction with colleagues from different teams of OpenText.
  • Prepare, maintain, and submit activity/progress reports and time recording/management reports following published procedures.
  • Provide knowledge transfer to team members, train staff personnel, provide on-the-job guidance and mentoring.
  • Adhere to processes and methodologies to perform the required function.

What You Need to Succeed

  • 5 - 8 years of prior experience working on relevant technologies.
  • A minimum of 5+ years of previous experience working within a technical support or consulting environment working with the Exstream CCM platform and associated technologies.
  • Experience with Exstream CN Knowledge is an asset.
  • Extreme Knowledge of configuration of ECM integration with Communications Server, OTDS installation, configuration, and integration with Exstream.
  • Ability to understand product integration with 3rd party applications in complex environments.
  • Proficient Knowledge in, OS - Win/Linux - OS fundamentals, troubleshooting fundamentals, Logs, DB - MS SQL, Oracle - Write basic queries, API basics.
  • Experience in delivering service within an ITIL-based service delivery model.
  • Programming/script is helpful, (e.g., SQL, .sh/.bat, Java, JavaScript).
  • Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
  • Familiarity with Docker, Kubernetes, and Helm.
  • Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
  • Strong desire to provide exceptional customer support efficiently with a high focus on first-call resolution.

Willingness to work in shifts during weekdays and on-call during weekends

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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