Customer Experience Innovation Manager

7 days ago


Mumbai, Maharashtra, India Hansa Cequity Full time

Hansa Cequity is a pioneering company in the data-driven, connected CX services space. Our comprehensive solutions integrate marketing, data analytics, MarTech, campaign management, digital, and contact centers, all powered by innovative technology.

Our Enterprise Solutions team specializes in tech stack implementation projects and managed services engagements, partnering with prominent platforms like Adobe, Salesforce, Oracle, and more to deliver tailored solutions to our clients.

We are looking for a Customer Experience Innovation Manager with 3-6 years of experience in sales, business development, or account management to join our team. This role is ideal for individuals passionate about delivering exceptional customer experiences.

  • Drive business growth by identifying and pursuing new opportunities, executing sales strategies, and achieving targets.
  • BUILD and maintain strong relationships with clients, understanding their needs and challenges.
  • Work closely with internal teams to develop customized solutions that meet client objectives.
  • Deliver compelling presentations, proposals, and demonstrations to prospects.
  • Manage the sales pipeline, tracking leads and maintaining reports using CRM tools.
  • Stay updated on industry trends, market dynamics, and competition to identify new opportunities.
  • Coordinate cross-team collaboration for smooth project execution.

To succeed in this role, you should possess:

  • A Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2-8 years of experience in sales, business development, or account management, preferably in MarTech, digital marketing, or data analytics.
  • A proven track record of meeting or exceeding sales targets in a fast-paced environment.
  • Strong knowledge of data-driven marketing, CRM systems, and digital technologies.
  • Excellent communication, negotiation, and presentation skills.


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