Senior Digital Collections Specialist

4 days ago

Tiruchi, Tamil Nadu, India beBeeDigital Full time ₹ 35,00,000 - ₹ 40,00,000

Job Title: Collections Leadership

Role Overview:

The collections leadership role involves leading a team of specialists to achieve performance targets. This position requires developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience.

Main Responsibilities:
  • Team Management:
    • Lead, mentor, and coach a team of collections agents to meet and exceed key performance indicators (KPIs).
    • Conduct regular performance reviews and provide constructive feedback.
    • Foster a positive and high-performance work environment.
    • Monitor team performance, ensuring adherence to quality standards and compliance protocols.
  • Collections Strategy & Execution:
    • Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.
    • Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.
    • Utilize data analytics to segment customer portfolios and tailor communication strategies.
    • Collaborate with the analytics team to build and refine digital collections models.
  • Data Analysis & Reporting:
    • Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.
    • Prepare and present regular performance reports using PowerPoint for senior management and clients.
    • Analyze data to identify opportunities for process improvements and strategic enhancements.
  • Client & Stakeholder Management:
    • Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.
    • Build and maintain strong relationships with internal and external stakeholders.
    • Presentation performance insights and strategic recommendations to clients in a clear and compelling manner.
  • Process Improvement & Compliance:
    • Identify and implement process efficiencies to streamline collections operations.
    • Ensure all collections activities comply with regulatory requirements and company policies.
    • Stay updated with industry trends and best practices in digital collections and customer engagement.

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