IT Service Management Platform Administrator

1 week ago


Mumbai City Chennai Mumbai, India beBeeItsm Full time ₹ 9,00,000 - ₹ 12,00,000

IT Service Management Professional Opportunity

We are seeking a skilled ITSM Specialist to implement and manage our ServiceNow platform, ensuring seamless service delivery and optimal user experience.

Key Responsibilities:

  • Implement and configure ServiceNow modules, including Customer Service Management, Human Resource Service Delivery, and IT Service Management.
  • Develop and maintain technical documentation for ServiceNow configurations and integrations.
  • Collaborate with cross-functional teams to identify business requirements and implement solutions using ServiceNow.
  • Maintain and troubleshoot ServiceNow instances to ensure high availability and performance.
  • Provide training and support to end-users on ServiceNow features and functionalities.

Preferred Skills:

  • ServiceNow Certification (CSA or Certified ITSM Implementer)
  • ITIL v2 or v3 Foundations certification
  • Experience with multiple ServiceNow products, including CSM, HRSD, ITBM, ITOM, ITSM, SAM, AIE, DevOps, FSM, FS, FOM, FSO, GRC, TSM, LSD, LP, NLAP, and SO


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