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Entry-Level Healthcare Voice Representative
2 weeks ago
Welcome to HCLTech, a leading provider of IT and engineering services. We are currently seeking entry-level candidates for our Healthcare Voice Representative role.
This is an exciting opportunity to join our team and contribute to the success of our clients. As a Healthcare Voice Representative, you will be responsible for making outbound calls to healthcare providers and insurers to follow up on claims and payments.
The ideal candidate will possess strong verbal and written communication skills, with the ability to focus on delivering a positive customer experience. You will also need to have active listening skills, good data entry & typing skills, and the ability to multitask.
We offer a competitive salary and excellent working environment. Our flexible shift schedule allows you to work during any time slot, including nights.
Responsibilities:
- Make outbound calls to healthcare providers and insurers.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
