Online Reputation Management Specialist

19 hours ago


Mumbai, Maharashtra, India beBeeReputation Full time ₹ 4 - ₹ 6
Job Title: Online Reputation Management Specialist

Location: Mumbai, India

Fresher Role

Job Summary:

We are seeking a proactive and experienced Online Reputation Management Specialist to monitor, manage, and protect our brand's online presence. The ideal candidate will be responsible for addressing customer feedback across various platforms, ensuring a positive brand image, and implementing strategies to improve public perception.

Key Responsibilities:
  • Monitor brand mentions across social media, blogs, forums, review sites, and other online platforms.
  • Respond to customer reviews, comments, and feedback in a timely and professional manner.
  • Collaborate with internal teams to resolve customer issues raised online.
  • Maintain a positive brand tone while addressing negative comments or reviews.
  • Prepare regular ORM reports showing sentiment analysis, key issues, and performance metrics.
  • Track competitor activities and online reputation strategies.
  • Suggest improvements to content, communication, and customer service based on feedback trends.
  • Evaluate and escalate critical issues or potential PR risks to relevant teams.
  • Manage listings and reviews on Google, Justdial, Mouthshut, Quora, TripAdvisor, and Glassdoor.

Requirements:
  • Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
  • 0-1 years of experience in ORM, digital marketing, or customer engagement roles.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Understanding of SEO and content moderation best practices is an advantage.

Candidate Guidelines:

Candidates interested in this opportunity should submit their CV for consideration.

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