Data Protection Specialist for Digital Transformation
1 week ago
Overview
">BHIVE Workspace is a leading provider of managed offices and coworking spaces, revolutionizing the commercial real estate landscape in India.
">About the Role
">We are seeking an experienced Data Protection Specialist for Digital Transformation to join our team. As a key member of our ORM (Online Reputation Management) department, you will be responsible for protecting and enhancing our online reputation.
">Key Responsibilities:
">- ">
- 1. Online Monitoring:">
- ">
- a. Monitor brand mentions across social media, review sites, forums, and news platforms.">
- b. Track sentiment trends and identify potential risks to our brand's reputation.">
- c. Manage online presence through Bing Business, Google My Business, Review Management, and other relevant platforms.">
- 2. Response Management:">
- ">
- a. Address customer queries, feedback, and complaints in a timely, professional, and empathetic manner.">
- b. Develop response strategies for negative reviews, comments, or PR crises.">
- 3. Analysis and Reporting:">
- ">
- a. Conduct regular analysis of online sentiment and share insights with the marketing and leadership team.">
- b. Prepare and present ORM performance reports.">
- 4. Content Strategy:">
- ">
- a. Collaborate with the content and social media teams to create and promote positive content that improves our brand image.">
- b. Suggest and implement strategies to suppress negative content in search results.">
- 5. Crisis Management:">
- ">
- a. Identify and manage potential crises proactively by monitoring online trends.">
- b. Develop a playbook for ORM crisis scenarios.">
- 6. SEO and Reputation Repair:">
- ">
- a. Work with the SEO team to push positive content and manage negative search results effectively.">
- Estimated Salary: ₹60,000 - ₹80,000 per month, depending on experience.">
Requirements:
">We are looking for a highly skilled and experienced Data Protection Specialist for Digital Transformation who possesses:
">- ">
- Min 6 years of work experience in ORM or related field.">
- Bachelor's degree in marketing, communications, or a related field.">
- Proven experience in online reputation management, social media management, or customer service.">
- Strong analytical skills to assess sentiment trends and their business impact.">
- Excellent communication and interpersonal skills.">
- Knowledge of ORM tools (e.g., Google Alerts, Brandwatch, Hootsuite, Sprinklr).">
- Familiarity with SEO strategies and digital marketing fundamentals.">
- Ability to handle pressure and manage crises effectively.">
Why Choose BHIVE?
">We offer a comprehensive benefits package, competitive compensation, financial security, and professional development opportunities. Our dynamic work culture values diversity, inclusivity, and employee growth.
">Equal Opportunity Employer:
">BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We believe in recognising, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.
">Growth Opportunities:
">We invest in employee development, providing opportunities for professional advancement and contributing to a real impact on the startup ecosystem in India.
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