Logistics Solutions Manager

2 days ago

Ahmedabad, Gujarat, India beBeeEnterprise Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
About The Role

This position is an opportunity to take on a leadership role in managing key client relationships and ensuring high-impact delivery of our solutions.

You will be the primary point of contact for senior logistics stakeholders and CXOs, responsible for aligning Axestrack's offerings with the client's evolving needs and managing challenging conversations with patience and diplomacy.

The ideal candidate will have exceptional interpersonal maturity, strong stakeholder management skills, and the ability to communicate complex ideas clearly and persuasively.

Key Responsibilities
  • Strategic Account Ownership: Act as the relationship owner for key enterprise account(s), ensuring alignment between Axestrack's solutions and the client's requirements.
  • CXO Relationship Management: Build and sustain strong, trust-based relationships with senior client stakeholders, including CXOs, handling sensitive discussions and maintaining long-term trust.
  • Solution Representation & Advocacy: Clearly present and demonstrate Axestrack's SaaS solutions and services, ensuring that the work being delivered reflects its full strategic and operational value.
  • Onboarding & Implementation Oversight: Lead and coordinate the onboarding of new solutions or features, ensuring smooth adoption and integration into client workflows.
  • Account Health Monitoring: Track usage metrics, satisfaction levels, and operational KPIs; identify and address risks before they escalate.
  • Issue Resolution: Serve as the escalation point for operational or technical challenges, ensuring timely and coordinated resolution through cross-functional collaboration with internal teams.
  • Performance Reviews & Strategic Planning: Conduct regular reviews with client leadership to measure outcomes, identify improvements, and align on future initiatives.
  • Growth & Value Expansion: Identify opportunities for upselling, cross-selling, and enhancing client value through innovative solutions.
Requirements
  • Education: B.Tech degree is mandatory; MBA from a reputed institution is preferred.
  • Experience: 8+ years in Key Account Management, Customer Success, or Enterprise Client Delivery-preferably within SaaS, logistics, or supply chain industries.
  • Strong Stakeholder Management Skills: Excellent interpersonal communication skills, experience in handling large client organizations, and proven ability to manage complex accounts.
  • Collaboration & Adaptability: Comfortable with cross-functional collaboration in a fast-paced, client-facing role and willing to travel for client engagements.
Why Join Us

We offer a collaborative and performance-driven work environment, competitive compensation, and positive career growth opportunities. This role presents a chance to work with leading enterprises and cutting-edge technology, driving innovation and growth in the digital logistics space.

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