
Customer Experience Ambassador
2 days ago
We are seeking a highly skilled and motivated professional to fill the role of Customer Experience Ambassador.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently in a fast-paced environment.
Key Responsibilities:- Provide exceptional customer service through multiple channels, including phone and email.
- Analyze customer complaints and concerns to resolve issues promptly and efficiently.
- Develop and maintain strong relationships with customers to ensure loyalty and retention.
- Work collaboratively with internal teams to achieve sales goals and objectives.
- Bachelor's degree or equivalent experience.
- Minimum 1 year of experience in a customer-facing role, preferably in a multi-lingual voice campaign environment.
- Excellent verbal and written communication skills in English, Hindi, and Kannada.
- Ability to handle calls independently and work effectively in a team environment.
- Flexibility to work 6 days a week with varying shift timings.
- Good analytical and problem-solving skills.
- Basic knowledge of MS Excel.
- Familiarity with other Indian regional languages is a plus.
The successful candidate will be required to work in a dynamic and fast-paced environment. The associate will be expected to adapt quickly to new projects and tasks and demonstrate the ability to execute independently.
What We Offer:A competitive salary package, opportunities for growth and development, and a collaborative team environment.
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