Data Administrator
1 month ago
About the Role
We are seeking a Data Administrator to manage and maintain accurate client data across our systems. The ideal candidate will be responsible for creating and updating client accounts, ensuring data integrity, adhering to Data Governance processes and policies, and supporting teams by providing accurate data to facilitate informed decision-making.
Key Responsibilities
- Manage requests for new account creation and amendments, including company name changes without altering VAT numbers.
- Ensure accounts are synced and locked in Salesforce for data consistency.
- Follow global standards and processes to ensure consistency and reliability.
- Perform activities within agreed Service Level Agreements (SLAs) to maintain operational efficiency.
- Update contact and billing information for client accounts to ensure accurate and up-to-date records.
- Participate in ad hoc Master Data Management (MDM) data cleansing activities to uphold high data quality standards.
- Address routine client queries within the scope of Commercial Operations, escalate complex issues to the appropriate subject matter expert, and keep Salesforce and the account manager updated.
Requirements
- Fluency in written and spoken English (and local language, if applicable), with the ability to communicate effectively with both internal and external stakeholders.
- Proactive and able to prioritize multiple tasks while meeting tight deadlines.
- Strong team player, contributing to the achievement of departmental and business goals.
- Proficiency in MS Office and strong computer literacy.
- Excellent client-facing skills, with the ability to communicate clearly, resolve issues, and navigate ambiguous situations.
About Us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry's future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
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