Service Assurance Technical Specialist

2 weeks ago


Gurgaon, Haryana, India American Express Full time

Our team at American Express is seeking a skilled Service Assurance Technical Specialist to join our ranks. This role focuses on Event, Incident, Problem, and Knowledge Management, with an emphasis on performance optimization, availability, and continuity planning.

Key responsibilities include:

  • Root cause analysis using tools to investigate problems and collect performance and capacity information
  • Proactive monitoring and analysis of all factors impacting high availability and service level attainment
  • Collaboration with cross-functional teams to ensure quality standards are met during development and implementation
  • Effective communication of requirements for preventative solutions and operational metrics to the Service Delivery Manager and Director
  • Ensuring Service Level Agreements for the platform/capability are maintained
  • Providing coaching, guidance, and expertise on service capability performance
  • Support for employees using Citrix environments, VDI machines, and Cisco telephony

Requirements for this position include:

  • Bachelor's degree in computer science, computer science engineering, or related technical experience
  • 4+ years of dynamic experience in software engineering, monitoring, and support
  • Experience with identifying application/infrastructure risks and mitigation strategy
  • ITIL working knowledge
  • Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud

At American Express, we value our colleagues' growth and development, offering:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support

We are an equal opportunity employer, committed to diversity and inclusion. An offer of employment with American Express is conditioned upon the successful completion of a background verification check.



  • Gurgaon, Haryana, India Redef9Skills Full time

    Job Description:We are seeking a highly skilled Quality Assurance Specialist to join our team at Redef9Skills. The ideal candidate will have a strong background in testing and quality assurance, with a focus on ensuring the highest quality of our products.Key Responsibilities:Review and analyze technical documentation to identify potential issues.Design,...


  • Gurgaon, Haryana, India Hatch Full time

    Job Title: Software Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Software Quality Assurance Specialist to join our team at Hatch. As a Software Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by identifying and reporting defects, and collaborating with development teams to...


  • Gurgaon, Haryana, India ADMAVIC™ TECHNOLOGIES PVT LTD Full time

    Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to ensure the quality of our products and services. The ideal candidate will have experience in testing and validating products to meet our organization's quality standards.Key ResponsibilitiesPerform quality tests and validate test cases before product delivery.Develop and...


  • Gurgaon, Haryana, India Royal Enfield Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at Royal Enfield. The successful candidate will be responsible for ensuring the quality of our products and processes, and will work closely with our technical and production teams to achieve this goal.Key Responsibilities:Develop...


  • Gurgaon, Haryana, India Dupont Full time

    At DuPont, we are committed to delivering innovative solutions that drive business growth and customer success. As a Technical Service Specialist, you will play a critical role in supporting our MOLYKOTE specialty lubricants business in India.The ideal candidate will have a strong background in applied chemistry, material science, or chemical engineering,...


  • Gurgaon, Haryana, India Redef9Skills Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at Redef9Skills. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by designing, developing, and executing test plans and test cases.Key Responsibilities:Review...


  • Gurgaon, Haryana, India Sova Health Full time

    About Sova Health: We are a dynamic and innovative gut health company dedicated to empowering individuals through nutrition and wellness. Our team is seeking a motivated Quality Assurance Specialist to support our quality assurance team in maintaining high standards of service and client satisfaction.Position Overview: As a Quality Assurance Specialist, you...


  • Gurgaon, Haryana, India MattsenKumar Full time

    Job Category: Work From Office Job Type: Full Time Job Location: Gurugram Role Purpose We are seeking a skilled Quality Assurance Specialist to perform audits for assigned vendors and generate improvement ideas for processes, production, and agents. Key Role Deliverables The candidate will perform audits for different languages. The Quality Assurance...


  • Gurgaon, Haryana, India Egon Zehnder Full time

    About the RoleEgon Zehnder is seeking a Quality Assurance Specialist to join our team in Gurgaon. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our services and processes.Key Responsibilities:Develop and implement quality assurance plans to ensure compliance with company standards.Conduct regular audits to identify...


  • Gurgaon, Haryana, India Egon Zehnder Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our team at Egon Zehnder. The successful candidate will be responsible for ensuring the quality of our services and products, identifying areas for improvement, and implementing corrective actions.Key Responsibilities:Conduct quality audits to ensure...


  • Gurgaon, Haryana, India R1 RCM Full time

    Key Responsibilities: As a Quality Assurance Specialist at R1 RCM, you will be responsible for ensuring that our services meet the highest quality standards. This includes conducting regular audits and providing feedback to our coders to improve their performance. Key Accountabilities: • Conducting regular reviews of coder performance to identify areas for...


  • Gurgaon, Haryana, India Royal Enfield Full time

    Job Title: Quality Assurance Specialist - ApparelJob Summary:We are seeking a highly skilled Quality Assurance Specialist - Apparel to join our team at Royal Enfield. The successful candidate will be responsible for ensuring the highest quality standards in our apparel products.Key Responsibilities:Develop and implement quality plans to ensure compliance...


  • Gurgaon, Haryana, India FRI FIL India Business and Research Services Private Limited Full time

    About the RoleWe are seeking a Quality Assurance Specialist to join our team at FRI FIL India Business and Research Services Private Limited. As a Quality Assurance Specialist, you will be responsible for ensuring that our processes and procedures are followed consistently and effectively.Key ResponsibilitiesMonitor and review processes to identify areas for...


  • Gurgaon, Haryana, India ADMAVIC™ TECHNOLOGIES PVT LTD Full time

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at ADMAVIC™ TECHNOLOGIES PVT LTD. The successful candidate will be responsible for ensuring the quality of our products and services by identifying and addressing defects, and implementing process improvements to enhance overall...


  • Gurgaon, Haryana, India Knauf Full time

    Technical Services Role SummaryWe are looking for a skilled Technical Services Specialist to join our team in Mumbai. As an Assistant Manager - Technical Services, you will be responsible for delivering differentiated technical services that align with our business expectations.Main Responsibilities:Provide technical assistance to sales and specification...


  • Gurgaon, Haryana, India Bio-Rad Full time

    The primary responsibility of the Technical Service Specialist is to provide after-sales technical support for Bio-Rad's Laboratory Systems/Equipment. This role involves being the first line of technical support for customers, managing the service helpline, and providing tele-problem troubleshooting. The specialist will also coordinate in-house technical...


  • Gurgaon, Haryana, India NR Consulting - India Full time

    Job Title: Quality Assurance SpecialistAt NR Consulting - India, we are seeking a Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in software quality assurance and be able to work independently to ensure the highest quality of our products.Key Responsibilities:• Conduct thorough testing of software...


  • Gurgaon, Haryana, India Royal Enfield Full time

    Job Title: Quality Assurance Specialist - ApparelJob Summary:We are seeking a highly skilled Quality Assurance Specialist - Apparel to join our team at Royal Enfield. The successful candidate will be responsible for ensuring the highest quality standards in our apparel products.Key Responsibilities:Develop and implement quality plans to ensure compliance...


  • Gurgaon, Haryana, India Encore Capital Group Full time

    Quality Assurance SpecialistAbout UsAt Encore Capital Group, we're more than just a specialty finance company. We're a global team of over 4,000 employees dedicated to empowering consumers to take control of their financial futures. Our mission is to provide debt recovery solutions that help consumers begin their path towards financial recovery and build a...


  • Gurgaon, Haryana, India DCS Group Full time

    Quality Control SpecialistAbout the RoleDemanding Junior Quality Control Specialist role in an Educational and Career Consulting services company.Key ResponsibilitiesConduct quality audits and inspections to ensure compliance with ISO standards.Manage calibration lab operations and equipment maintenance.Generate periodic management reports on quality control...