Service Assurance Technical Specialist
2 weeks ago
Our team at American Express is seeking a skilled Service Assurance Technical Specialist to join our ranks. This role focuses on Event, Incident, Problem, and Knowledge Management, with an emphasis on performance optimization, availability, and continuity planning.
Key responsibilities include:
- Root cause analysis using tools to investigate problems and collect performance and capacity information
- Proactive monitoring and analysis of all factors impacting high availability and service level attainment
- Collaboration with cross-functional teams to ensure quality standards are met during development and implementation
- Effective communication of requirements for preventative solutions and operational metrics to the Service Delivery Manager and Director
- Ensuring Service Level Agreements for the platform/capability are maintained
- Providing coaching, guidance, and expertise on service capability performance
- Support for employees using Citrix environments, VDI machines, and Cisco telephony
Requirements for this position include:
- Bachelor's degree in computer science, computer science engineering, or related technical experience
- 4+ years of dynamic experience in software engineering, monitoring, and support
- Experience with identifying application/infrastructure risks and mitigation strategy
- ITIL working knowledge
- Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud
At American Express, we value our colleagues' growth and development, offering:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements
- Generous paid parental leave policies
- Free access to global on-site wellness centers
- Free and confidential counseling support
We are an equal opportunity employer, committed to diversity and inclusion. An offer of employment with American Express is conditioned upon the successful completion of a background verification check.
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