Supervisor AR

2 weeks ago


Coimbatore, Tamil Nadu, India beBeeAccountManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Account Management Supervisor

We are seeking an experienced and driven supervisor to oversee a team of account representatives. In this leadership role, you will ensure smooth day-to-day operations and deliver excellence in accounts receivable management.

  • Key Responsibilities:
  • Lead and manage a team of account representatives to achieve high performance goals.
  • Distribute daily work volumes and ensure adherence to client service level agreements and turnaround times.
  • Support production and delivery for client-specific accounts receivable processes and projects.
  • Troubleshoot and resolve workload-related challenges to ensure timely outcomes.
  • Conduct regular quality assurance reviews to maintain service excellence.
  • Set performance goals, delegate tasks, and monitor execution for efficiency.
  • Analyze and track team metrics to drive continuous improvement.
  • Identify training needs and deliver targeted coaching to enhance team capabilities.
  • Collaborate with quality auditors to ensure compliance and improve quality scores.
  • Handle client escalations and ensure complete client satisfaction.
  • Demonstrate expertise in end-to-end accounts receivable management, particularly denial management.

Candidate Profile: Qualifications & Experience

  • Education: Bachelor's degree or equivalent.
  • Experience:
  • Minimum 5 years in healthcare revenue cycle management.
  • At least 2 years in a team leader or process coach role.
  • Deep understanding of accounts receivable processes, denial management, and payer-specific guidelines.
  • Strong communication and interpersonal skills for managing teams and clients.
  • Ability to analyze key performance indicators and improve team and process performance.
  • Familiarity with insurance billing, payer contracts, and medical coding (CPT / ICD-10).
  • Advanced Excel and reporting skills for data tracking and decision-making.

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