Software CRM Systems Manager

6 days ago


Raipur, Chhattisgarh, India Jain Software Full time
Job Description:

Job Title: Software CRM Systems Manager

Job Summary:

Jain Software Solutions Pvt. Ltd. is seeking a highly skilled Software CRM Systems Manager to oversee the administration, customization, and maintenance of our CRM system. The ideal candidate will have in-depth knowledge of CRM software and data analysis with strong analytical skills to derive valuable insights from CRM data.

Responsibilities:

  • Manage and optimize the CRM system to ensure seamless communication and efficient interactions with clients.
  • Configure and manage user access, profiles, and roles to ensure data security and proper system functionality.
  • Analyze sales and marketing data to identify opportunities for improvement and recommend strategies for increased productivity.
  • Collaborate with sales and marketing teams to develop actionable insights based on CRM data.
  • Develop and implement CRM-driven customer engagement strategies to enhance customer satisfaction and retention.
  • Coordinate with sales and support teams to streamline customer interactions and ensure a seamless customer journey.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • Proven work experience as a CRM Specialist or similar role, preferably in the software industry.
  • In-depth knowledge of CRM systems and their implementation and customization.
  • Strong analytical skills with the ability to derive valuable insights from CRM data.
  • Excellent communication and interpersonal skills to collaborate with various stakeholders.


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