Senior Operations Head

5 days ago


Bengaluru, Karnataka, India EXL Full time
Job Description

We are seeking a highly skilled and experienced Senior Operations Head to join our team at EXL. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our procurement cards and corporate travel cards program.

The ideal candidate will have excellent communication skills, both verbal and written, as well as strong working knowledge of MS Office, Excel, Word Doc, and Outlook.

A minimum of 1 year experience in cards programs is required, with the ability to comprehend complex information quickly and respond with clear solutions.

This role involves managing procurement cards and corporate travel cards for employees, providing end-to-end resolution for queries raised by employees, and ensuring cycle-end reporting.

Main Responsibilities:

  • Manage Procurement card and Corporate Travel card for employees.
  • Provide end-to-end resolution for queries raised by employees.
  • Process P Card and Travel card applications.
  • Limited increase, card reconciliation, refund, card cancellation, and other general requests.
  • Cycle-end reporting.
  • Ensure SLA targets are achieved.

Skills and Qualifications:

  • Excellent communication skills, both verbal and written.
  • Strong working knowledge of MS Office, Excel, Word Doc, and Outlook.
  • Demonstrates good time management and organizational skills.
  • Understands the need for confidentiality.


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