Training Program Director

7 days ago


India Amazon Music Full time
About the Role
As a Training Program Director at Amazon Music, you will be responsible for delivering high-quality training programs for technical and non-technical learning experiences. This role focuses on program management and coordination for New Hire and Tenured engineers, with a primary goal of improving training experience and business performance.

Key Responsibilities
. Coordinate and plan Support Engineering trainings, including new hire, continuing education, launch training for new services, and other SE specific training as needed. This includes classroom and/or remote instructor-led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
. Prepare for Training Delivery by granting tool permissions to trainees prior to the class, creating Adobe Connect training rooms, sending trainee invites based on training dates communicated by global PM, reviewing training materials, and completing curriculum preparation.
. Identify knowledge gaps through observations, focus groups, quality checks, and data analyses, and propose specific training topics based on findings.
. Monitor, track, and report on training completion metrics.
. Establish and maintain subject matter expertise on SE workflows.

About the Team
The Global Learning team is responsible for providing training resources to ensure learning and development for the AWS Support organization across the entire builder lifecycle. As a member of this team, you will be at the forefront of Cloud technologies and the full breadth of AWS services.

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