Recovery Expert

4 days ago

Belgaum, Karnataka, India beBeeRisk Full time ₹ 8,00,000 - ₹ 10,00,000
Senior Recovery Specialist

This role combines strong negotiation skills with an analytical approach to identifying at-risk accounts early.

About the Role

The Senior Recovery Specialist is responsible for managing high-value and complex accounts to ensure timely recovery of outstanding dues while also assisting in assessing and monitoring customer credit risk. This position involves mentoring junior team members, helping to improve overall recovery performance and credit discipline.

Key Responsibilities:
  • Manage a portfolio of priority accounts with overdue balances, ensuring maximum recovery.
  • Directly engage with clients to negotiate payment terms, settlements, or repayment plans.
  • Conduct thorough follow-ups via calls, emails, and written correspondence.
  • Review payment history and account behavior to identify early warning signs of potential defaults.
  • Provide feedback to the credit team on customers showing increased risk.
  • Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
  • Manage complex cases involving disputes, bounced payments, or high-risk clients.
  • Work closely with the legal team on accounts requiring formal recovery actions or notices.
  • SUPPORT junior team members by providing guidance on recovery strategies, risk flags, and client engagement techniques.
  • Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.
  • Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for senior management.
Qualifications:
  • Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.
  • Experience: 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.
  • Strong negotiation, analytical, and conflict resolution skills.
  • Ability to manage multiple accounts and priorities under pressure.
  • Proficiency in MS Excel and collections/accounting software.

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