
Customer Service Representative
5 days ago
Vernive Jewels is a UK-based online diamond jewelry brand, renowned for its exquisite diamond rings, earrings, and pendants. Our company operates from India, catering to the discerning tastes of our UK customers.
Key Responsibilities:- We seek a skilled individual to handle customer inquiries via email, phone, and live chat, providing timely and effective support.
- The ideal candidate will be responsible for delivering order updates, assisting with product queries, and ensuring seamless post-sales support.
- This role requires excellent communication skills, enabling the successful candidate to effectively interact with our UK-based clientele.
- The selected candidate will resolve customer complaints, process returns/exchanges, and maintain high customer satisfaction levels.
- Collaboration with internal teams is essential for delivering exceptional service and ensuring a smooth customer experience.
- A thorough record-keeping system will be maintained to track customer interactions and follow up on pending issues.
- Fluency in English (written and spoken) with a neutral or UK-accented tone is mandatory.
- A minimum of 2 years of experience in customer support, preferably handling UK/US clients, is required.
- Exceptional communication and problem-solving skills are essential for success in this role.
- The ideal candidate will possess confident and professional phone etiquette, ensuring a seamless UK customer experience.
- Strong email writing skills with proper grammar and clarity are necessary.
- Multiple tasks can be handled efficiently by the successful candidate, who must also be organized and able to work under minimal supervision.
- Basic knowledge of e-commerce and order processing is desirable.
- Vernive Jewels offers an exciting opportunity to work with a UK-based luxury jewelry brand.
- A competitive salary based on experience is offered to the successful candidate.
- Our dynamic environment ensures continuous growth and development opportunities.
- Potential for career advancement within the company exists.
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