Customer Service Representative

5 days ago


Mumbai, Maharashtra, India Vernive Jewels Full time
About Us

Vernive Jewels is a UK-based online diamond jewelry brand, renowned for its exquisite diamond rings, earrings, and pendants. Our company operates from India, catering to the discerning tastes of our UK customers.

Key Responsibilities:
  • We seek a skilled individual to handle customer inquiries via email, phone, and live chat, providing timely and effective support.
  • The ideal candidate will be responsible for delivering order updates, assisting with product queries, and ensuring seamless post-sales support.
  • This role requires excellent communication skills, enabling the successful candidate to effectively interact with our UK-based clientele.
  • The selected candidate will resolve customer complaints, process returns/exchanges, and maintain high customer satisfaction levels.
  • Collaboration with internal teams is essential for delivering exceptional service and ensuring a smooth customer experience.
  • A thorough record-keeping system will be maintained to track customer interactions and follow up on pending issues.
Requirements:
  • Fluency in English (written and spoken) with a neutral or UK-accented tone is mandatory.
  • A minimum of 2 years of experience in customer support, preferably handling UK/US clients, is required.
  • Exceptional communication and problem-solving skills are essential for success in this role.
  • The ideal candidate will possess confident and professional phone etiquette, ensuring a seamless UK customer experience.
  • Strong email writing skills with proper grammar and clarity are necessary.
  • Multiple tasks can be handled efficiently by the successful candidate, who must also be organized and able to work under minimal supervision.
  • Basic knowledge of e-commerce and order processing is desirable.
Why Work for Us?
  • Vernive Jewels offers an exciting opportunity to work with a UK-based luxury jewelry brand.
  • A competitive salary based on experience is offered to the successful candidate.
  • Our dynamic environment ensures continuous growth and development opportunities.
  • Potential for career advancement within the company exists.


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