Senior Client Onboarding Specialist

2 days ago

Guntur, Andhra Pradesh, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,20,00,000

Business Operations Role Overview:

We are seeking a highly skilled and detail-oriented Business Operations Specialist to join our team. This role is responsible for ensuring seamless client onboarding, maintaining coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction.

This position involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

  • Key Responsibilities:
  • Customer Success: Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

  • Traffic Assurance: Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets to ensure timely achievement.

Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.

  • Reports & Analytics: Publish daily performance reports of clients for review, routing deviations.

Monitor the traffic from customers, identify and analyze the reasons for traffic growth or dip, and highlight these with the sales team for corrective action.

Identify potential opportunities and publish them.

  • Collaboration: Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation: Create and maintain detailed and accurate documentation of SOPs for regular operations.

Requirements:

  • Bachelor's/Master's degree.
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical skills.
  • Passionate about working in a fast-paced environment.
  • Process, ITIL-V4, and certification related to business operations is a plus.

Why Join Us?

  • Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.

Be part of a rapidly growing company in the telecom and CPaaS space with tremendous growth opportunities for professional development.

Work alongside a world-class team in a challenging and fun environment where innovation is celebrated.

Our organization champions diversity and is committed to creating an inclusive environment for all employees.

  • Senior Onboarding Specialist

    3 days ago

    Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    L1 Support Engineer Job OverviewWe are seeking a detail-oriented and proactive individual to manage onboarding and offboarding activities within customer environments.This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations.

  • Senior Taxation Specialist

    4 days ago

    Guntur, Andhra Pradesh, India beBeeTaxation Full time ₹ 70,00,000 - ₹ 1,25,00,000

    Job Title: Senior Taxation SpecialistThe role of Senior Taxation Specialist is pivotal in ensuring seamless tax compliance and accuracy for clients. This senior-level position requires exceptional expertise in US taxation, with a strong focus on complex individual tax preparation and review.

  • Client Support Specialist

    4 days ago

    Guntur, Andhra Pradesh, India beBeeFinancial Full time ₹ 20,00,000 - ₹ 30,00,000

    Job Summary:">As a Client Service Associate, you will be responsible for providing exceptional service to clients by assisting with client onboarding, documentation processes, customer communication, and back-office coordination.">About the Role:">This is an excellent opportunity for individuals who are detail-oriented and motivated, and have a strong...

  • Senior Human Resources Specialist

    4 days ago

    Guntur, Andhra Pradesh, India beBeeHR Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Senior Human Resources SpecialistLocation: Jaipur – Remote Shift Timing: UK Shift- 1:30 PM IST to 10:30 PM IST Note: Candidate must be located in JaipurAbout the Role:We are seeking a skilled and detail-oriented Senior Human Resources Specialist to join our growing team. This role is critical in driving seamless HR operations, focusing on...

  • Senior Contracts Specialist

    3 days ago

    Guntur, Andhra Pradesh, India beBeeContracts Full time ₹ 18,00,000 - ₹ 24,00,000

    Job Title: Senior Contracts Specialist">We are seeking a highly skilled and experienced Senior Contracts Specialist to oversee all aspects of our residential luxury villa projects.">About the Role:">This is an exciting opportunity for a seasoned contracts professional to join our team and contribute to the success of our business.">Responsibilities:">Ensure...

  • Senior Interior Design Specialist

    5 days ago

    Guntur, Andhra Pradesh, India beBeeInteriorDesign Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Senior Interior Design SpecialistRole Overview: We are seeking an experienced Senior Interior Design Specialist to lead our interior design projects. The successful candidate will be responsible for collaborating with senior designers, creating and reviewing construction drawings, participating in space planning, and coordinating FF&E.Key...

  • Senior Infrastructure Specialist

    6 days ago

    Guntur, Andhra Pradesh, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior Infrastructure SpecialistWe are seeking a highly skilled Senior Infrastructure Specialist to join our team.About the RoleThe Senior Infrastructure Specialist will be responsible for ensuring the reliability, scalability, and performance of our mission-critical systems. This role requires collaboration with development and operations teams to design,...

  • Senior Cloud Migration Specialist

    1 week ago

    Guntur, Andhra Pradesh, India beBeeCloudMigration Full time US$ 1,20,000 - US$ 1,80,000

    Job Opportunity: Cloud Migration SpecialistWe are seeking an experienced Cloud Migration Specialist to lead the technical onboarding process for customers using managed cloud platforms.Achieve seamless transitions and optimal performance in VMware to OpenStack migration projects.Collaborate with cross-functional teams to deliver innovative solutions for...

  • Senior Client Growth Manager

    3 days ago

    Guntur, Andhra Pradesh, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Description:The Senior Manager New Business plays a pivotal role in driving new client acquisition, expanding client portfolios, and fueling business growth through innovative strategies and relationship management.This senior-level position focuses on spearheading efforts to identify growth opportunities, build and maintain strong client relationships,...

  • Senior IGA Technical Specialist

    3 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

    Role Summary:We are seeking a highly skilled Senior Technical Analyst to join our IGA team.Key Responsibilities:Onboard applications, collaborate with application owners, and explain the integration process.Gather relevant information for the IAM process within the application.Coordinate, test, and validate custom development required by the app team for...