Rooms Division Manager

4 weeks ago

Uttarakhand, India Marriott International Full time

Job Summary

The Rooms Division Manager is responsible for the management and coordination of all Rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role involves planning, developing, implementing, and evaluating the quality of property's guest rooms, ensuring that standards and procedures are being followed. The successful candidate will lead a team, assist with meeting or exceeding property goals, and ensure that the Rooms division meets the brand's standards, targets customer needs, and maximizes the financial performance of the department.

Candidate Profile

The ideal candidate will have a 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, with 4 years of experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. Alternatively, a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major, with 2 years of experience in the same areas, is also acceptable.

Core Work Activities

Supporting the Management of Rooms Division Activities

The Rooms Division Manager will champion the brand's service vision for product and service delivery, communicate a clear and consistent message regarding departmental goals, and make and execute the necessary decisions to keep the property moving forward toward achievement of goals. This role will also involve monitoring and promoting room rates, specials, and promotions, coordinating and making preparations for group activities, running and reviewing critical information contained in Rooms division reports, and operating all department equipment as necessary.

Managing Profitability

The Rooms Division Manager will analyze service issues and identify trends, work with Rooms division teams to develop an operational strategy that is aligned with the brand's business strategy, and review and audit expenses. This role will also involve monitoring Rooms division sales performance against budget, reviewing reports and financial statements to determine Rooms division performance against budget, and reviewing Rooms division occupancy & rate, wages and controllable expenses.

Managing Revenue Goals

The Rooms Division Manager will monitor Rooms division sales performance against budget, review reports and financial statements to determine Rooms division performance against budget, and review Rooms division occupancy & rate, wages and controllable expenses. This role will also involve reviewing the Wage Progress Report and comparing budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

The Rooms Division Manager will demonstrate and communicate key drivers of guest satisfaction for the brand's target customer, deliver excellent customer service throughout the customer experience, and encourage the same from other employees. This role will also involve reviewing guest feedback with leadership team and ensuring appropriate corrective action is taken, coordinating and communicating event details both verbally and in writing to the customer and property operations, creating an atmosphere in the Rooms division that meets or exceeds guest expectations, and responding to and handling guest problems and complaints.

Managing and Conducting Human Resources Activities

The Rooms Division Manager will facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results, interview applicants as needed, ensure employees are treated fairly and equitably, and ensure that regular, ongoing communication is happening in the Rooms division. This role will also involve fostering employee commitment to providing excellent service, participating in daily stand-up meetings and modeling desired service behaviors in all interactions with guests and employees, incorporating guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results, and setting goals and expectations for direct reports using the performance review process and holding staff accountable for successful performance.

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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