Orthodontist/Prosthodontist Specialist

3 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

Job Summary

Maintain accurate records of customer interactions, ensuring seamless communication within our dental team at Illusion Dental Laboratory.

Analyze customer feedback and data to identify trends and areas for improvement, enabling us to refine our services.

Offer expert consultation to prosthodontists and general dentists in complex cases, providing valuable insights and solutions.

Collaborate with various departments to ensure team alignment and effective problem-solving.

Additional responsibilities may be assigned by management as needed.

Main Responsibilities

  1. Resolve complaints received from doctors in a timely and professional manner with the team.
  2. Listen to team members' calls, provide constructive feedback, and address any issues related to complex cases.
  3. Identify and conduct training for team members to maximize their potential and improve overall performance.
  4. Implement strategies to enhance customer satisfaction and loyalty.
  5. Stay informed about industry trends and best practices to maintain our competitive edge.
  6. Be comfortable working in a non-clinical role and possess excellent communication and interpersonal skills.
  7. Display ability to multitask and excel at time management, with a flexible work schedule from Monday to Saturday.


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