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Dental Operations Specialist
1 month ago
Key Responsibilities:
- Maintain Accurate Records: Ensure all customer interactions are properly documented and up-to-date.
- Analyze Customer Feedback: Utilize data and feedback to identify trends and areas for improvement in our services.
- Expert Consultation: Provide expert guidance to prosthodontists and general dentists on complex cases.
- Department Coordination: Regularly coordinate with various departments to ensure smooth operations.
- Additional Duties: Perform other tasks as required by management to support the team's objectives.
- Complaint Resolution: Resolve complaints from doctors in collaboration with the team.
- Interdepartmental Communication: Establish and maintain effective communication with doctors, sales teams, and lab personnel.
- Team Performance Management: Monitor team members' calls, provide feedback, and address complex case-related issues to enhance their performance.
- Training and Development: Identify and conduct training for team members to optimize their skills and potential.
- Customer Satisfaction: Implement strategies to improve customer satisfaction and loyalty.
- Industry Knowledge: Stay updated on the latest industry trends and best practices.
- Job Requirements: Be comfortable in a non-clinical role, possess excellent communication and interpersonal skills, and demonstrate the ability to multitask.
