Cybersecurity Specialist

6 days ago

Delhi, Delhi, India beBeeEngineering Full time ₹ 10,00,000 - ₹ 25,00,000
Security Engineer (L1)

 

We are seeking a highly skilled Security Engineer to join our team. As a Security Engineer, you will be responsible for maintaining the security and integrity of our clients' firewall infrastructures.

Your primary objective will be to ensure that all Service Level Agreements (SLAs) are met with zero missed conditions. You will be the first point of contact for clients, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.

Daily, you will monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You will provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests.

You will follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements.

To thrive in this role, you should have:

  • Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organisation.
  • Working knowledge of ITIL processes.
  • Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting.
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined SOPs.
  • Try to resolve as many tickets as possible using available knowledge articles or provided SOPs.
  • Good understanding of using ITSM tools.
  • Ability to communicate and work across different cultures and social groups.
  • Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed.
  • Positive outlook and ability to perform well under pressure.
  • Eagerness to work diligently and extend hours when necessary.
  • Client-centric approach, always putting clients at the forefront of interactions.
  • Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.

Our workplace is inclusive, diverse and offers opportunities for growth and development. We strive to make a positive impact on our clients and society through innovation and technical excellence.

If you are passionate about delivering high-quality services and making a difference, we encourage you to apply for this exciting opportunity.

 

About Us

We are a trusted global innovator of business and technology services, committed to helping clients innovate, optimise and transform for long-term success.

We invest heavily in research and development to help organisations move confidently and sustainably into the digital future.

Join our growing global team and accelerate your career with us.

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