Customer Success Advocate

4 weeks ago


Indore, Madhya Pradesh, India Recooty Full time

We are seeking a dedicated Customer Success Advocate with 1 year of experience to join our dynamic team during US shift hours. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional service. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

About Recooty

Recooty is a dynamic US-based startup headquartered in Indore, Central India. We are revolutionizing recruiting and already trusted by 12,000 users with our cutting-edge SaaS ATS platform. We have powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250 job boards.

Key Responsibilities:
  1. Serve as the primary point of contact for customers post-sales.
  2. Onboard new customers, ensuring they are set up for success with our products.
  3. Conduct regular check-ins with customers to assess their satisfaction and identify areas for improvement.
  4. Develop and implement customer success plans to help clients achieve their business goals.
  5. Proactively identify and address any issues or risks that may affect customer satisfaction.
  6. Collaborate with the Sales and Product teams to provide customer feedback and suggest product enhancements.
  7. Educate customers on new features, best practices, and industry trends.
  8. Monitor customer health metrics and develop strategies to improve retention and reduce churn.
Qualifications:
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer success, account management, or related role.
  • Strong interpersonal and communication skills.
  • Ability to build strong relationships with clients and understand their business needs.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight).


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