Service Delivery Expert

7 days ago

Bhopal, Madhya Pradesh, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

As a Customer Service Engineer, you will play a pivotal role in ensuring exceptional customer experiences and delivering top-notch support services.

Your primary responsibility will be to carry out installations and maintenance of various medical equipment, including CT, MRI, Cath Lab, C-ARMs, PET-CT, Ultrasound, and guarantee customer satisfaction in the assigned area.

Key Responsibilities
  • Maintain all models specific to multi-modality imaging equipment in the assigned area.
  • Perform comprehensive troubleshooting on complex multi-symptom problems.
  • Ensure customer satisfaction by facilitating regular communication with doctors and technicians on equipment status issues.
  • Contribute to business growth and development within your geographic area.
  • Be responsible for warranty and preventive maintenance programs. Share best practices and maintain effective quality systems and programs compliant with ISO 9001 standards.

We are seeking an experienced professional with a Bachelor's degree in Electrical, Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or a related field, and at least three years of experience in servicing medical equipment.

The ideal candidate should possess excellent oral and written communication skills, ability to document, plan, market, and execute programs, and proficiency in English. Additionally, the candidate must be flexible to work in any location assigned based on business requirements.

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