Strategic Team Lead

2 days ago


Kannur, Kerala, India beBeeLeader Full time ₹ 10,00,000 - ₹ 14,00,000
Team Leadership Opportunity

We are seeking a highly motivated and experienced Team Leader to join our organization.

Job Description:

The ideal candidate will have expertise in leading daily team huddles, communicating operational updates, and conducting effective coaching and feedback sessions.

Key Responsibilities:
  • Maintain expert level knowledge of assigned products and services.
  • Monitor customer issue trends, volume spikes, and case inventory.
  • Lead daily team huddle and communicate operational updates.
  • Conduct effective coaching and feedback sessions; manage follow-up actions.
  • Ensure timely completion of compliance training and phishing exercises for self and team.
  • Review and analyze reports; share performance metrics weekly.
Requirements:
  • Expert level proficiency in web-based skills.
  • Strong time management skills.
  • Critical and strategic troubleshooting skills.
  • Proficiency in Microsoft Office and related applications.
  • Strong attention to detail and organizational skills.
  • Professional demeanor and respect for colleagues and customers.
  • Ability to collaborate effectively with internal teams.
What We Offer:

A dynamic work environment, opportunities for growth and development, and a competitive compensation package.


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